As we implement the new policies and infection control standards, things will be a little different at your appointment and we ask for your help in maintaining a safe and healthy environment. Here is what to expect:

BOOKING THE APPOINTMENT:

• 7 days prior, you will receive a COVID screening assessment and consent form. This is a mandatory form.

ARRIVING AT THE CLINIC:

• Please do not arrive more than 5 minutes prior to your start time.

• In order to limit the number of people in the clinic we must ask that you come alone, unless you require the assistance of a caregiver, or you are accompanying your child. (This visitor must also wear a mask). The reception area will be available for the other person to wait in.

• To assist with contact tracing, the name and phone number of your guest will be requested and noted.

• Shoes are required to be worn into treatment room.

• You will be entering the clinic from the front door.

• You must sanitize immediately upon arrival.

• Please attend your appointment wearing a clean disposable or reusable mask. If you do not have one, you will be provided one. (free)

• Upon arrival you will be required to do the in person screening form.

• You will be required to pre pay at reception for your appointment.

• Post treatment you will be exiting through the back door.

• Re-booking your subsequent appointments will be only done online from home, or you may call office when you get home to re book.

Our hours will be a little less to begin with, and extra time is required between clients as we disinfect and clean all contact surfaces to ensure everyone’s safety.

We thank you for your loyalty. You have all been missed and we so look so forward to seeing you all again.

There may be a few bumps in the road as we adjust to this new normal so if you have any questions or concerns, please feel free to ask.

Yours in health,

Vital Link Management